Nest Cam (indoor) review: Google’s smart security camera has fast alerts and a nice design, but the video quality isn’t as good as cheaper competitors
- Smart Home Reviews
It might look good, but it doesn’t perform well
By Jennifer Pattison Tuohy, a smart home reviewer who’s been testing connected gadgets since 2013. Previously a writer for Wirecutter, Wired, and BBC Science Focus.
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The new Google Nest Cam is a wired, indoor-only camera with free smart alerts for people, pets, and vehicles.
Indoor cameras are an awkward category. It’s hard to find a way to fit one into your home without feeling like Big Brother is watching you. My family hates having them in the house and only grudgingly lets me set them up to test as long as I take them down as soon as possible. Despite my assurances that the devices are set to not record when we’re home — they just don’t quite believe me. And they’re not alone.
Making a camera prettier so it blends in better with your home — as is the case with Google’s newest $100 Nest Cam (indoor) — may feel like a step in the right direction, but it really isn’t. In the end, it’s still a big black eye staring at you — no matter how attractive its exterior casing.
Google Nest Cam indoor, wired
- Snappy (and free) smart alerts
- Nice design
- Good privacy features
- 24/7 recording
- Familiar Faces is helpful
- Video quality issues
- No scheduling for cameras
- Google Home app interface is clunky
- Not compatible with Alexa, SmartThings, Nest
$100 at Google Store$100 at Best Buy
How we rate and review products
If you’re going to have an indoor camera, you need a really good reason. Security — while a valid reason for some — can be just as easily achieved with a well-placed outdoor camera (and be much less likely to catch you in your knickers by accident). Safety — checking to see if you left the stove on or looking in on the living room when your smart smoke alarm goes off is fine in theory — but, in reality, requires a camera in every nook and cranny where something could conceivably go wrong (which is the theory behind Ring’s new Always Home Cam). Ultimately, the most popular reason to use indoor cameras is to check in on pets and kids.
As a pet / child cam, the Nest Cam — which is part of Google’s new lineup of security cameras that includes a doorbell, an indoor / outdoor camera, and a floodlight cameras — does a nice job. Its best feature is its on-device processing that delivers snappy (and free) smart alerts to tell you whether it’s a cat or your child that just snuck into the kitchen before dinner.
With three hours of free event playback, you can see what went on without having to pay a monthly subscription fee (as long as you catch the alert within that three-hour window), and thanks to some local storage, the camera can record an hour’s worth of events if the internet goes down. If you spring for Google’s Nest Aware plan (starting at $6 a month), you can add the excellent Familiar Faces feature (which will tell you which child snuck into the kitchen — but sadly not which cat) and enable 24/7 recording (a handy feature if you want to see what your dog did all day or “film” a party or event at your home).
Unfortunately, the Nest Cam is not as good at either of these things as Nest’s previous camera — the $299 Nest Cam IQ Indoor. It had the option of sound alerts to detect a dog barking and people talking and could record a timelapse — which was a fun use of 24/7 recording. Granted, it was $200 more expensive and quite large and bulky in comparison to the diminutive newer model, but I’m not usually a fan of making smart home devices dumber or less capable.
Perhaps Google thinks the fancy 4K sensor-powered Nest Cam IQ with a built-in Google Assistant was overkill for the average person, and maybe it was. But that doesn’t explain why the newer Nest Cam with its 1080p, 2-megapixel camera has significantly worse video quality than the older version, beyond just lower resolution. Google said it ditched the 4K sensors to help preserve bandwidth (its wired cameras are notorious data hogs), but based on my testing, competitors’ cameras that cost under $50 have better video quality than this camera. They don’t look as pretty, though.
The Nest Cam struggled with contrast and definition in indoor lighting situations.
The $36 Wyze cam with similar specs as the Nest Cam captured much clearer footage, as you can see in this screenshot taken at the same time in the same location as the Nest Cam.
In my testing, I compared the Nest Cam side-by-side with a $36 Wyze Cam V3, and the Wyze Cam produced much better quality images. The images from the Nest Cam were over-saturated, dark, and regularly had a lot of artefacting. They also looked like I was viewing my home through rose-tinted glasses. I tested two units because Google said it has identified an issue with some cameras where the auto-white balance is out of whack, causing the rosy tint. But both cameras I tested had the same issue. Google says it’s rolling out a fix next month, and I’ll re-test and update this review if I see any changes.
I also did a comparison with the Nest Cam battery, which is Google’s new indoor / outdoor camera that has the option of being wired. It didn’t struggle as much with the contrast as the wired version, but its indoor images were not as crisp and clear as those it captured outdoors.
The Nest Cam cast a very rosy glow over my house (which is not pink in real life).
This image taken at the same time but from a wall-mounted Nest Cam IQ, provides a more accurate representation of my kitchen.
Night vision on the Nest Cam was more successful — and definitely not rose-tinted. The standard black and white video captures up to 15 feet at night, which is more than you’d need in most home environments. The 6x digital zoom (a step down from the Nest Cam IQ’s 12x) gave me enough pixels to zoom in on faces and make them out clearly.
Of course, video quality isn’t everything when it comes to a smart home security camera. It’s no good having top-quality video if you can’t access it quickly on a useable app. Design and build are also factors, as are privacy features, audio quality, and smart home integrations.
The Nest Cam can be mounted to a ceiling or wall using screws.
The Nest Cam has a nice design and the unique option of four color choices — white, grey, blue, and pink. It’s also surprisingly small — the base is almost as big as the camera, and the two together top out at just under four inches. A maple wood base on the pink camera is a nice decor touch, but I didn’t like the limited amount of flexibility the camera had on the mount (which it’s fixed, too). While you can mount it on the wall, as well as sit flat on a table or shelf, it only tilts up and down a few degrees, making it tricky to position perfectly in some situations. You can move it side to side almost a complete 360 degrees, but the fixed cord will stop you from going all the way around.
When the camera is recording, a small LED on the camera glows green, and this can’t be disabled. If someone is viewing the live stream, the LED flashes. This is a good privacy feature — although not enough to assuage the fears of my family. Ultimately, a physical hardware shutter is the only thing that will make most people feel comfortable, and I’m surprised Google didn’t offer this option.
The Nest Cam is only slightly taller than a travel sized bottle of hand sanitizer.
The Nest Cam has full-duplex two-way audio, which worked well in my testing. I could carry on a conversation as if it were a telephone call — even talking over each other and still being able to hear. That experience is much better than a lot of indoor security cameras where the interaction is more like a walkie-talkie, and lag time can be really frustrating.
The Nest Cam is also fast at sending alerts. Notifications for motion, animals, people, and vehicles (there’s not a lot of traffic in my living room, to be fair) arrived on my iPhone 13 just 1 to 3 seconds after the action. This would give me plenty of time to react — however, the Google Home app takes up to 10 seconds to pull up the footage. For just quickly viewing footage, the Nest Hub smart displays are faster than the app, pulling up a feed within a couple seconds, but you can’t interact with the feed or talk to someone through the Hub.
This brings me to my other issue with the Nest Cam: the Google Home app. You have to use it with this camera; it won’t work with the Nest app. I have used and loved the Nest app for years, and its ability to quickly scroll through footage and recorded events all on one page is something I really miss here. With the Home app, you have to tap into two or three different screens to see clips, live footage, or a timeline, and the timeline scroll is very slow (Google has said it’s fixing this).
While the accuracy of alerts in the newer Nest Cams is far superior to the older ones — which would routinely ping me 35 times in the middle of the night because a spider was building its web on the camera — digging in the Settings section of the Google Home app to figure out how to set up an activity zone is almost as tiresome. But Google has clearly indicated that it plans to migrate everything from the Nest app, so we’ll all have to struggle on in the Home app.
The Nest Cam uses an attached 10 foot USB-A power cable, which can plug into the included power brick.
There is simply too much going on in the Home app to make using it as a security camera hub a pleasant experience. And while the camera interface has some nice touches (like seeing a live feed of all your cameras when you open it), it’s too fiddly and requires too many taps and clicks and scrolls to get to the footage you want.
It’s also missing some features from the Nest app, including scheduling your cameras to come on and off at certain times. Instead, there’s a Routine that will control them based on your location, but that’s not helpful if you want them on at night while you are sleeping. There is an option to only get notified when the camera is on and no one is home, which helps a bit, but scheduling doesn’t feel like a big ask.
AGREE TO CONTINUE: Google Nest Cam and Doorbell
Every smart device now requires you to agree to a series of terms and conditions before you can use it — contracts that no one actually reads. It’s impossible for us to read and analyze every single one of these agreements. But we started counting exactly how many times you have to hit “agree” to use devices when we review them since these are agreements most people don’t read and definitely can’t negotiate.
To use the Nest Cam or Nest Doorbell, you must agree to:
- Google Terms of Service
- Google Device Arbitration Agreement: “All disputes regarding your Google device will be resolved through binding arbitration on an individual, non-class basis […] unless you opt out by following the instructions in that agreement.”
- Agree to follow the Placement Guidelines
The following agreements are optional:
- Help improve Nest Cam / Doorbell by sharing device stats and crash reports with Google
- Agree to allow phone location for Home & Away Routines
Final tally: four mandatory agreements and two optional agreements.
You also can’t use Google’s Nest cameras in any ecosystem other than Google Home. The old Nest cameras worked with Amazon Alexa and, more recently, SmartThings, but these are Google only. If you are running a Google smart home, that won’t be an issue — these cameras integrate nicely with any other Google-compatible device. Except for in one odd way — you can’t view your camera feed on a Chromecast-enabled TV. Google says it’s working on adding the feature, as well as a web interface, which was a feature of Nest cameras.
While I do appreciate Google’s efforts to make smart home devices more suited to our home, and the local processing is an excellent step forward, I don’t like seeing devices lose functionality. Google still has a lot of work to do with the Nest Cam, and that’s a shame because Nest’s indoor cameras were the industry gold standard. Now, in far too many respects, they’re playing catch up.
Photography by Jennifer Pattison Tuohy / The Verge
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Nest Indoor Home Security Camera Review 2023
Note: While Google still sells the Nest Cam Indoor, they have removed Nest Secure from availability for purchase.
The Nest Cam Indoor is Nest’s original indoor camera, currently priced at $199. For users on a budget, it’s certainly not the cheapest camera around, but it is a good price considering the features. Let’s get started with the original Nest indoor camera review now.
- Works with Alexa, Google Assistant and Philips Hue lightbulbs
- Person detection available with Nest Aware subscription
- 1080p HD video, infrared night vision and two-way audio
Nest Cam Indoor Features Breakdown
|Field of vision||130°|
- Most affordable Nest camera at $199
- 1080p HD video display
- Works with Alexa, Google Assistant, Chromecast, Fire TV and Philips Hue lightbulbs
The Nest Cam Indoor may be better for some people more than others.
The Best Nest Cam Indoor Alternatives
Given that the Nest Cam Indoor is now completely out of Google’s rotation, we think it’s best to find alternatives. Of course, there’s the Google Nest Cam (wired, indoor) and the Nest Cam (battery) from the same brand, but if you want to expand your horizon, there are some pretty neat Nest Cam Indoor alternatives from Lorex, Ring, and Wyze.
View on Amazon
Like we do all security cameras, we put the Nest Cam Indoor through Security.org’s Necessary Features Test.
The Nest Cam Indoor has 1080p HD video, the industry standard, plus a wide, 130-degree field of view. Users will be able to zoom in optically eight times for the smaller details, which is impressive.
Nest Cam Indoor Video Display
The Nest Cam Indoor has two-way audio via a speaker and microphone. This means the users can actually speak through the Nest Cam Indoor through the Nest app remotely, useful for stopping intrusions as they’re occurring or simply communicating with a family member.
The Nest Cam Indoor has infrared night vision from eight LED sensors, making for very clear vision at night.
Nest Cam Indoor Night Vision
One drawback of the Nest Cam Indoor is it’s lack of local storage. While there’s no slot for a micro-SD card, Nest gives users three hours of cloud storage on the house. Beyond that, they’ll have to pay $6 a month or $60 a year for 30 days of cloud storage or $12 a month or $120 a year for 60 days.
|Nest Free||Nest Aware||Nest Aware Plus|
|Event Video History||3 Hours||30 days||60 days|
|24/7 Video History||0||0||10 days|
Smart Platform Integrations
Given that Google owns Nest, it’s no surprise that the Nest Cam Indoor works with Google Assistant, the company’s voice assistant. But it also works with Alexa as well as smart light bulbs from Philips Hue, allowing for automated actions like having the living room lights turn off when the Nest Cam Indoor is armed. Let’s see exactly how users can control the Nest Cam Indoor with their voices alone.
Nest Cam Indoor on Fire TV
Users will be able to show footage from the Nest Cam Indoor on their Echo Show, Echo Spot and Fire TV. Here are some sample commands:
- Alexa, show the living room camera.
- Alexa, hide the bedroom camera.
Those in the Google smart home ecosystem will be pleased to be able to play their Nest Cam footage on Google’s smart displays like the Nest Hub and Nest Hub Max, as well as cast it to smart TVs through Chromecast. Here are the commands that can be used with the Nest Cam Indoor:
- Hey Google, play the living room camera on the kitchen TV
- Hey Google, cast my bedroom camera to the Nest Hub Max
While the Nest Cam Indoor doesn’t come with any artificial intelligence (AI) capabilities, users can buy person detection through Nest Aware. Person detection means that the camera doesn’t just alert users of any motion that their Nest Cam Indoors capture. Rather, they’ll only be notified if the Nest Cam Indoor detects a person, making for notifications that matter more.
Nest Aware takes it a step further with familiar face alerts. Over time, the camera will begin to recognize certain faces, which the user can name in the Nest app. Users can also receive dog-barking alerts and person speaking alerts, making for a smart camera that’s truly intelligent.
Our video review of the Nest Cam Indoor shows users exactly what the camera footage looks like during the day and at night, as well as detailing audio, smart platform integrations, installation and more.
Now that we’ve gone over the Nest Cam Indoor’s features, let’s talk a bit more about its design.
Nest Cam Indoor
The Nest Cam Indoor must be plugged into power, which shouldn’t be a problem as it’s an indoor camera. However, some people may prefer wireless cameras, making the Nest Cam Indoor a poor choice.
Nest Cam Indoor White Cord
The Nest Cam Indoor should be connected to home Wi-Fi. If not, users won’t be able to use the Nest app to livestream footage, speak through two-way audio, and generally control and monitor it. However, if the user buys professional monitoring, they’ll still be able to use the Nest app even if the Wi-Fi fails, as it includes cellular backup.
How It Performs
Our experts tested out the Nest Cam Indoor, so let’s see how well it worked and how easy it was to set up.
Nest Cam Indoor Magnetic Base
How to Set Up Instructions
Nest has instructions on how to set up their cameras and connect them to the Nest app on their website. Here are the first few steps:
- Download the Nest app and create an account, if not already done.
- Scan the QR code on the bottom of the Nest Cam Indoor and name it in the Nest app by its location.
- Plug in the Nest Cam Indoor and add it to the home WiFi.
Currently, users can purchase Nest Aware by the amount of cloud storage they’ll receive: 30 days of cloud storage for $6 a month or $60 a year, or 60 days of cloud storage for $12 a month or $120 a year. Users can choose from monthly, flexible contracting that can be cancelled anytime, or annual contracting, which can save users $12 or $24 a year.
Professional monitoring costs either $19 a month if the user wants to sign up for a three-year contract, or $29 a month if the customer wants month-to-month contracting. Like we said, this includes cellular backup.
The Nest App
To get the most out of the Nest Cam Indoor, downloading the iOS or Android Nest app is a necessity.
Nest Cam Indoor Activity Zones on the Nest App
Through the Nest app, users will be able to livestream footage, speak through two-way audio, receive notifications, view cloud storage, set up smart platform integrations, and more.
Google Play Store Rating
Currently, the Nest app has a rating of 4.2 on the Google Play store, which is nearly perfect.
Apple Store Rating
We tested out the Nest Cam Indoor using the Nest app for iOS, which has an even better 4.7 star rating. This is much improved from the last time we tested out the camera and its app, so we’re glad to see that Nest has been improving it, and we agree with the high rating, as this app is very easy to use.
In this section, we’re comparing the Nest Cam Indoor to the Nest Cam IQ Outdoor, the Nest Cam Outdoor and the Arlo Pro 2.
Nest Cam Indoor vs. Nest Cam IQ Indoor
The Nest Cam IQ Indoor is basically a more advanced version of the Nest Cam Indoor, costing $299 in comparison to $199. The cameras both have 1080p HD video, 130-degree fields of view, and the same storage options and smart platform integrations. However, the IQ has twice the amount of LED sensors than the Nest Cam Indoor, making the infrared night vision twice as impressive, plus the ability to zoom in 12 times as opposed to eight. And with a speaker seven times more powerful, the IQ also has improved two-way audio.
Nest Cam IQ Indoor Video Display
Finally, the Nest Cam IQ Indoor includes person detection, unlike the Nest Cam Indoor, and it can be wireless or plugged in, while the Nest Cam Indoor is plug-in only. We’d recommend the Nest Cam IQ Indoor to users that want the improved video, night vision, audio, and AI features, but the Nest Cam Indoor to users more concerned with saving the extra $100. To learn more, read our full Nest Cam IQ Indoor review.
Nest Cam Indoor vs. Nest Cam Outdoor
The Nest Cam Outdoor is the original outdoor camera from Nest. Unlike the Nest Cam Indoor, it has an IP rating of 65, meaning it’s weatherproof and can be used in temperatures from negative four to 104 degrees Fahrenheit. But in terms of features, it’s pretty similar to the Nest Cam Indoor, with the exact same video, audio, night vision, storage options, smart platform integrations and AI. Both cameras plug in, which could be an issue for some users that want a wireless outdoor camera. For more information, read our review of the Nest Cam Outdoor.
Nest Cam Outdoor
Nest Cam Indoor vs. Arlo Pro 2
Unlike the Nest Cam Indoor, the Arlo Pro 2 can be used outside in temperatures from negative four to 104 degrees Fahrenheit. It also works with Alexa and Google Assistant in addition to IFTTT, Stringify and Apple HomeKit. The Arlo Pro 2 also has local storage and seven days of free cloud storage, while Nest only gives users three hours for free.
The Arlo Pro 2
Both cameras have 1080p HD video, eight times zoom, 130-degree fields of view, and infrared night vision, although we weren’t super impressed with the Arlo Pro 2’s night vision, two-way audio, and person detection available for an extra cost. The Arlo Pro 2 is wireless with a battery life of three to six months, while the Nest Cam Indoor only plugs in.
Finally, the Arlo Pro 2 has a built-in siren that’s over 100 decibels, all for a cost of $219.99. Overall, we’d recommend the Arlo Pro 2 for outdoor use, but the Nest Cam Indoor for indoor use. Want to know more? Read our full comparison of the Nest Cam Indoor vs. Arlo Pro 2.
|Nest Cam Indoor||Arlo Pro 2|
|1080p HD video||1080p HD video|
|130 degree field of view||130 degree field of view|
|Infrared night vision||Infrared night vision|
|Two-way audio||Two-way audio|
|Plug-in power||Battery power|
|No siren||100 decibel siren|
|Infrared night vision||Infrared night vision|
|No local storage||Local storage|
|3 hours of free cloud storage, 30-60 hours with Nest Aware subscription||7 days of free cloud storage, 30-60 days with Arlo Smart subscription|
|Alexa, Google Assistant, and Philips Hue lighting smart home integration||Alexa and Google Assistant smart home integration|
|Person detection with Nest Aware||Person detection available with Arlo Smart subscription|
|Facial recognition with Nest Aware||No facial recognition|
Here’s the information on how to get in touch with Nest’s customer support team.
Call Nest at 1-855-469-6378 to get support over the phone.
While Nest support lacks a direct email, users can reach out via Twitter and Facebook Messenger.
Online Help Center
The best way to reach out to Nest is to look at their online support center, which has really detailed guidelines on each product as well as a community forum. Most questions can be answered through the online help center, in our experience.
For the quickest answers, ask support questions over the live chat option on their website.
Our Experience Contacting Support
When we couldn’t find our answers on Nest’s online support center, we were forced to use either live chat or the phone line. Unfortunately, the phone support was pretty poor. Our representative didn’t seem to be very knowledgeable about the Nest products in general and knew about as much as was on the website, defeating the purpose of the phone line itself.
The Nest Cam Indoor currently has a 4.1 out of five star rating on Amazon, which is really good. However, when we searched “customer support,” we found that the majority of the reviews were one star. One user complained of the phone line specifically,
“Over the course of the last 5 days, I’ve called Nest support 3 times by phone and have been on hold for a total of 3 hours and never got through. I contacted them on Twitter but they told me I had to call by phone. Their support department does not have an email address – or if they do, they don’t advertise it…”
Unfortunately, this matched our experience with Nest’s phone line, which should only be used as a last resort after the online options.
Nest Cam Indoor FAQs
Is there a monthly fee for Nest Cam?
There is no required monthly fee for the Nest Cam. However, if you buy Nest Aware, you’ll get additional cloud storage plus person detection, dog barking alerts, person speaking alerts, facial recognition, and activity zones. 30 days of cloud storage costs $6 a month or $60 a year, while 60 days costs $12 a month or $120 a year, adding on 24/7 video history to boot.
Is the Nest indoor camera wireless?
The Nest Cam Indoor is not wireless. Rather, it needs to be plugged into power to work. However, the Nest Cam IQ Indoor can be either wireless or plug-in.
How much is a Nest indoor camera?
The Nest Cam Indoor, Nest’s original indoor camera, costs $199. The Nest Cam IQ Indoor, the latest version of their indoor camera, costs $299. There are also separate, optional costs for storage, advanced artificial intelligence features and professional monitoring.
Where should I put my Nest camera indoors?
Nest cameras should be placed in a central area on the ground level or homes, like a main hallway or living room. Make sure they’re placed near a power outlet, as the Nest Cam Indoor must be plugged in. They should also be in an area with a strong Internet connection.
Can I use the Nest camera without a subscription?
The Nest cameras can be used without a subscription. The user will still be able to livestream footage, check the statuses of, receive notifications of and control their Nest cameras remotely through the Nest app. However, users will only get three hours of cloud storage without a subscription.
Is a Nest worth the money?
Nest cameras are worth the money. They are at the top of their game in terms of video, audio, night vision, smart platform integrations and artificial intelligence. But for a user on a budget, the original Nest cameras, the Nest Cam Indoor and the Nest Cam Outdoor, are a better option than the Nest Cam IQ Indoor and Nest Cam IQ Outdoor.
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