Turn a printer online: Printer is Offline – How to Get Your Printer Back Online

Printer is Offline – How to Get Your Printer Back Online

Now and again when you want to print a document, you choose “Print” and select your favourite printer, but nothing happens. Follow these simple steps to get your printer status back from printer offline to printer online.

A normal everyday scenario. You look at the printer menu and see you have a “Printer Offline” message. With some simple checks and steps you can get your printer back online very easily and quickly.

Sometimes when printing. The device or computer thinks the printer is offline, actually the printer is on and ready to start printing.

This can be caused by an error between your device or computer and the printer.

Sometimes it maybe as simple as your cable not correctly attached or a simple error coming from a paper-jam.

However a printer appearing as “ Offline ” error can also be down to problems with your printer driver or software. This can depend on the age of your printer or when you have or haven’t installed updates.

This printer offline to online troubleshooting can be used with all types of printers including Brother, Canon, Epson, HP and plenty more.

How can I make my offline printer show as online again?

Follow each step to ensure you aren’t missing any items to fix your printer from offline to online.

Physical Printer and Cable Checks

Check both ends of the USB cable are firmly inserted. If the printer is networked then make sure the Ethernet cable is firmly inserted. If the printer is wireless check your internet connection or make sure it’s connected to your router.

If you’re connected by cable try using the end of the printer cable in multiple ports or sockets on your device.

Try using a different cable to make sure the fault is not with the cable alone. If you’re on a network or wireless device a simple check would be to attach a cable to your computer/or device to make sure your printer is working. Therefore the fault could be with your network connection.

How to set the Printer to “Online” Manually

Go to the Start icon on the bottom left of your screen then choose Control Panel and then Devices and Printers.

Right click the printer in question and select “See what’s printing”.

From the window that opens choose “Printer” from the menu bar at the top.

Select “Use Printer Online” from the drop down menu.

Remove All Pending Print Jobs

From the “See what’s printing” menu mentioned previously right click and “Cancel” any print jobs present.

With the print jobs removed select “Use Printer Online” again.

If any suborn print jobs remain then try restating both your PC and printer.

Removing and Reinstalling Your Printer

Right click the printer from Devices and Printers and select “Remove device”.

Now add the printer again by selecting the Add a Printer option from Devices and Printers.

How to Remove Printer Drivers and Packages

Make sure you are using Windows as an Admin or sign-in as one.

Type CMD in the search bar.

With command prompt open type “printui /s /t2” including the spaces to open the Print Server Properties window.

Now remove the Driver and Package for the printer in question.

You can now add your printer again by selecting Add a Printer from Devices and Printers.

Your printer should now be showing as online and allow you to continue printing.

If not there is likely to be an issue with the printer electronically, further advice would be to contact the printer’s manufacturer or a printer technician.

Always check the cost of a printer fixing error in some cases it may be cheaper to purchase a new printer rather than pay the fixing and maintenance cost.

Another way you can get your printer back online. Follow the steps below:

To attempt to get your printer online. Go to “Settings” and then “Printers.” Right-click on the printer and select “Use Printer Online.”

Check to see if there are any print jobs and clear them. Double click on the selected printer.

Go to “Printer Menu” and select “Cancel All Documents.”

If there was a printer jam or job that may cause the printer to show an error and go offline.

Try to print again to set the printer back online. Print a test page to see if the error has been resolved.

Find the printer and switch it to “printer off” and then turn it back on.

Check to see if the printer has a jam which can create an error.

Check all the network connections and wireless connections to make sure all connections are working. Restart the device or computer.

If this doesn’t work, you will have to reinstall the drivers.

To reinstall the drivers go to “Settings” then “Printers” and select the printer.

Right-click on the printer and choose “Properties”.

Under the “General” or “Details” look for the driver button, select it and choose the driver again.

You may also have to download the driver from the printer manufacturer’s website.

Reinstall the printer. Under “Printers” in the “Settings” menu, go back select the printer.

Delete the printer from the menu and reinstall it again through the “Add printer” wizard.

Use the latest printer driver from the printer manufacturer’s website.

If this doesn’t work you can try these simple steps:

Click “Start,” then select the “Devices and Printers” folder. Or type in “”Devices and Printers” in the search bar open. Or type “Printers” to open the settings menu.

Right-click the icon for your printer. It may be labelled as part of the device name or printer name. Check your device if you’re unsure. Click the “See What’s Printing” option.

Or Left-Click the printer and select “Manage Device”

Click the “Printer” menu in the window that opens and uncheck “Use Printer Offline.” Any items in the print queue for your printer will then print.

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Troubleshooting offline printer problems in Windows

Printing and Scanning in Windows


How To


  • Install a printer

  • Add a printer

  • Download printer drivers

  • Install printer drivers

  • Set default printer

  • View printer queue


Troubleshoot


  • Fix Printer Problems

  • Troubleshoot offline printer

Windows 11 Windows 10 More. ..Less

Your printer might appear offline if it can’t communicate with your PC. Try following these steps to get your printer back online.

Before you begin


Start by running the printer offline troubleshooter in the Get Help app. Get Help automatically runs diagnostics and takes the correct steps to fix most printer issues.


Open Get Help

If the Get Help app is unable to resolve your printer issue, try the possible solutions listed: 


To find out if your printer is connected to Wi-Fi, see if your printer’s built-in menu has options for checking its Wi-Fi connection, or check the printer’s manual for instructions about how to add it to a Wi-Fi network.

Sometimes power-cycling your printer can resolve the issue. Turn off your printer and unplug it, wait 30 seconds, plug your printer back in, and then turn the printer back on.  

  1. Select Start  > Settings  > Bluetooth & devices  > Printers & scanners .

    Open Printers & scanners settings

  2. Select your printer and then select Set as default

    If you don’t see the Set as default option, the Let Windows manage my default printer option may be selected. You’ll need to turn that off before you can choose a default printer manually.

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    Select Start  > Settings  > Bluetooth & devices  > Printers & scanners .

    Open Printers & scanners settings

  2. Select your printer and then select Open print queue.

  3. Under Document Name, select any documents listed, then select Document and select Cancel.

  1. Go to Search  in the taskbar, type services, and then select Services in the list of results.

  2. Scroll down to the Print Spooler service, select and hold (right-click) it, and select Restart.

Try removing and reinstalling your printer.


Remove your printer:

  1. Select Start  > Settings  > Bluetooth & devices  > Printers & scanners .

    Open Printers & scanners settings

  2. Select the printer you want to uninstall, select Remove, and then select Yes.


Reinstall your printer:

  1. Select Start  > Settings  > Bluetooth & devices  > Printers & scanners .

    Open Printers & scanners settings

  2. Make sure your printer is turned on and connected. Next to Add a printer or scanner, select Add device and follow the instructions to add your printer.

Restarting your PC can sometimes help to refresh the services and components necessary for your device to communicate with your printer.

To find out if your printer is connected to Wi-Fi, see if your printer’s built-in menu has options for checking its Wi-Fi connection, or check the printer’s manual for instructions about how to add it to a Wi-Fi network.

Sometimes power-cycling your printer can resolve the issue. Turn off your printer and unplug it, wait 30 seconds, plug your printer back in, and then turn the printer back on. 

  1. Select Start  > Settings  > Devices  > Printers & scanners .

    Open Printers & scanners settings

  2. Select your printer and then select Open queue.

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    Select Printer, then select Set As Default Printer, and clear Pause Printing and Use Printer Offline if they are selected.

    If you see a message that says, “Windows will stop managing your default printer for you,” select OK

Note: If you select OK, Windows will stop automatically setting the last printer you used as your default printer. To turn this feature back on, select Start , and then select Settings > Devices > Printers & scanners > Let Windows manage my default printer.

  1. Select Start  > Settings  > Devices  > Printers & scanners .

    Open Printers & scanners settings

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    Select your printer and then select Open queue.

  3. Under Document Name, select any documents listed, then select Document, and select Cancel.

  1. Go to Search  in the taskbar, type services, and then select Services in the list of results.

  2. Find the Print Spooler service, select and hold (right-click) it, and select Restart.

Try removing and reinstalling your printer. 


Remove your printer:

  1. Select Start  > Settings  > Devices  > Printers & scanners .

    Open Printers & scanners settings

  2. Select your printer, select Remove device, and then select Yes.


Reinstall your printer:

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  1. Select Start  > Settings  > Devices  > Printers & scanners .

    Open Printers & scanners settings

  2. Make sure your printer is turned on and connected. Select Add a printer or scanner and follow the instructions to reinstall your printer.

Restarting your PC can sometimes help to refresh the services and components necessary for your device to communicate with your printer. 


Related topics


  • Find out how to install a printer in Windows.

  • Find out how to add a printer in Windows.

  • Find out how to download printer drivers in Windows.

  • Find out how to install printer drivers in Windows.

  • Find out how to set up a default printer in Windows.

  • Find out how to view a printer queue in Windows.

  • org/ListItem”>

    Find out how to change the printer status from “offline” to “online” in Windows.

  • If you are having a problem with printer connectivity in Windows, see Fix printer connection and printing problems in Windows.

Sharing a network printer

Windows 10 More…Less

In Windows 10, you can share a printer with multiple computers on a network. To share the printer from the computer to which it is connected (the primary computer) to secondary computers to which the printer is not connected, you must configure the sharing settings for the printer, connect the printer to the primary computer (either wirelessly or via a USB cable) and turn on the printer. Also make sure the main computer is turned on, connected to the printer, and connected to the network.

Note: When sharing a printer, make sure that sharing settings are configured on the primary and secondary computers. Also, make sure you know the name of the primary computer. For more information, see the “Setting sharing options” and “Looking up your computer name” sections at the end of this article.

Sharing a printer on a primary computer

There are two ways to share a printer: using the settings or using the control panel.

Sharing a Printer Using Options

  1. Click the Start Start button, and then select Settings > Devices > Printers & Scanners .

  2. Select the printer you want to share and press the button Manage .

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    Select Printer Properties and go to the Access tab.

  4. On the Sharing tab, select the Share this printer check box.

  5. Change the printer resource name if desired. This name will be used to connect to the printer from the secondary computer.

Sharing a Printer Using the Control Panel

  1. Type Control Panel in the search box on the taskbar, and then select Control Panel from the list of results.

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    Under Hardware and Sound, select View Devices and Printers .

  3. Press and hold (or right-click) the printer you want to share, select Printer Properties, and select the Sharing tab.

  4. On the “Access” tab, check the box Share this printer .

  5. Change the printer resource name if desired. This name will be used to connect to the printer from the secondary computer.

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    Click the Start Start button, and then select Settings > Devices > Printers & Scanners .

  2. Select the printer you want to share and click the Manage button.

  3. Select Printer Properties and go to the Access tab.

  4. On the Sharing tab, check the box Share this printer .

  5. Change the printer resource name if desired. This name will be used to connect to the printer from the secondary computer.

  1. Type Control Panel in the search box on the taskbar, and then select Control Panel from the list of results.

  2. Under Hardware and Sound, select View Devices and Printers .

  3. Press and hold (or right-click) the printer you want to share, select Printer Properties, and select the Sharing tab.

  4. On the “Access” tab, check the box Share this printer .

  5. Change the printer resource name if desired. This name will be used to connect to the printer from the secondary computer.

Connecting a shared printer to another computer

There are two ways to connect a shared printer to another computer: using the settings or using the control panel.

  1. Click the Start Start button, and then select Settings > Devices > Printers & Scanners .

  2. Under Add printers and scanners , select Add printer or scanner .

  3. Select the desired printer and press the 9 button0007 Add device .

  4. If the desired printer is not displayed, select The required printer is not listed .

  5. In the Add Printer dialog box, select Select a shared printer named and then enter the host computer or device name and printer resource name in one of the following formats:

  6. When prompted to install the printer driver, click Next to complete the installation.

For more information about the computer or device name, see the “Find your computer name” section in this article. By default, access to the printer requires the username and password of the host computer.

  1. Type Control Panel in the search box on the taskbar, and then select Control Panel from the list of results.

  2. Under Hardware and Sound, select View devices and printers and then select Add printer .

  3. Select the desired printer and click Next . Install the printer driver when prompted.

  4. If the desired printer is not displayed, select The required printer is not listed .

  5. In the Add Device dialog box, select Select a shared printer named and then enter the host computer or device name and printer resource name in one of the following formats:

  6. When prompted to install the printer driver, click Next to complete the installation.

For more information about the computer or device name, see the “Find your computer name” section in this article. By default, access to the printer requires the username and password of the host computer.

Sharing settings

Device sharing options are often enabled by default. Otherwise, follow the instructions in this section to enable settings through Settings or Control Panel.

  1. Press the “Start ” button, and then select Settings > Network & Internet > Wi-Fi .

  2. Under Related settings, select Change advanced sharing settings .

  3. In the Advanced Sharing Options dialog box, expand the Private section. Then, in the “Network discovery” section, select Enable network discovery .

  4. Under File and Printer Sharing, select Enable file and printer sharing .

  1. Type Control Panel in the search box on the taskbar, and then select Control Panel from the list of results.

  2. Select Network and Internet > Network and Sharing Center > Change advanced sharing settings .

  3. In the Advanced Sharing Options dialog box, expand the Private section. Then, in the “Network discovery” section, select Enable network discovery .

  4. Under File and Printer Sharing, select Turn on file and printer sharing.

Computer name search

To connect a secondary computer to the printer, you need the name of the primary computer, also known as the computer name or device name.

  1. In the search box on the taskbar, type computer name .

  2. Select item View computer name .

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    The Device Name section will display the computer name.

  1. Type Control Panel in the search box on the taskbar, and then select Control Panel from the list of results.

  2. Select system and > system System security > View the name of this computer .

  3. The Computer Name section will display the name of the computer.

Printer offline: how to fix it?

Sometimes the printer can “pretend to be a gopher”: it is there, but we do not see it online. What to do in this case, how to make the printer “appear” again?

Printer and USB port

If your printer is connected to your computer via USB, check if the connection is really good. Sometimes the problem may lie in the unstable operation of a particular port. Try connecting the device to a different port. If this puts your printer into sleep mode, and when you connect it to a new USB port, it is still not recognized, turn it off and on again, or even reconnect it to your computer.

To force your PC to re-detect the printer and check its settings, go to the Windows Control Panel and click on the “Printers and Other Devices” icon.

To open the control panel in Windows 10, click on the Windows button and type “Control Panel” in the search box. After that, you will find yourself in the computer control panel menu. For Windows 8, the same method will work.

To access the Computer Control Panel in Windows 7, simply click on the Start button.

Once you have entered the “Control Panel”, right-click on your printer’s icon and click “Printer Properties” from the menu that appears.

Under the “Security” tab, the checkboxes should be set to “Allow”.

If this does not help, reinstall the printer drivers. To do this, follow the installation instructions in the user manual of the device.

WLAN connected printer appears offline

If a printer that can be controlled via Wi-Fi is messing up, the problem is often hidden in the network connection.

Make sure the printer and router are turned on. The printer must be on the same Wi-Fi network as the computer. To do this, you must enter the wireless IP address and password when you connect the machine. You can find out exactly how this works in the instruction manual for your printer.

Many possible causes and simple solutions

Some printers will appear offline if the ink level in the cartridge falls below a certain level. By default, such errors are displayed on the device display. Also check if the printer has paper and if it can feed properly.

So, if the printer is displayed offline, there can be many reasons for this.