Phone Unlock Policy | Metro by T-Mobile
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Unlocking your mobile wireless device
Most mobile devices are programmed to prevent the device from operating with other wireless carriers’ networks without first being unlocked. We’re committed to providing you with clear information about unlocking your mobile device.
If you purchased your device from Metro by T-Mobile or if you have a Metro by T-Mobile authorized device, please follow the steps outlined below to determine your eligibility for device unlocking. In order to unlock a mobile wireless device that is not sold or authorized by Metro by T-Mobile, you need to contact the mobile carrier or manufacturer that sold you the device.
Metro by T-Mobile’s approach to device unlocking
Once a device becomes eligible for unlocking (eligibility requirements are described below), Metro by T-Mobile will automatically and remotely unlock the device within two business days if the device supports remote unlock.
Some devices cannot be remotely unlocked by Metro by T-Mobile. In these cases, Metro by T-Mobile will send a notification to the device within two business days of it becoming eligible, with next steps to complete the unlock process.
If you received a notification that your device is eligible to be unlocked, and you need instructions for completing the unlocking process, click here.
Unlock eligibility requirements
We unlock mobile devices that meet the following eligibility criteria free of charge:
- The device must be purchased from Metro by T-Mobile.
- The device must not be reported as lost, stolen or blocked.
- One hundred eighty (180) days must have passed since the device’s activation date.
About deploying military personnel
Military personnel who are pending deployment do not have to meet the 180-day requirement described in the previous section. To unlock their Metro by T-Mobile device, military personnel (or family members) must visit a Metro by T-Mobile Store with their deployment papers.
Instructions for unlocking your Metro by T-Mobile device
If you received a notification that your device is eligible to be unlocked, please review these instructions for completing the unlocking process.
- Make sure you are connected to the Metro by T-Mobile network or Wi-Fi.
- Swipe up on your Home screen to open the Apps tray and follow the steps below:
- Newer Samsung Devices (2019 or newer): Settings > Connections > More Connection Settings > Select Network Unlock
- Other Android Devices: Use the Device Unlock app or Unlock app pre-installed on your device and follow instructions on-screen. If you do not have this app, your device is unlocked or it is on a 2019 or newer OS.
- Select Permanent Unlock
- If you receive an error, please see the table below with troubleshooting steps.
- Wait while the device completes the unlock.
- If you receive an error, see the troubleshooting section below.
- Restart the device.
- Contact us at 888-863-8768 if:
- You do not see the apps or settings listed for your device. You may need a PIN code for unlock, which Metro’s Care team can provide.
- You meet the eligibility requirements but cannot unlock your device.
- You have a device not listed above.
If you have an Apple device, once it becomes eligible, Metro by T-Mobile will automatically authorize, and initiate unlock for your device remotely. To complete the unlock on your device, please follow these steps.
- Verify that your device is eligible to be unlocked.
- Make sure your device is on WiFi.
- Insert a non-T-Mobile SIM card into your Apple device and complete the first-time use.
- If the device has already been set up, follow the on-screen instructions to sign into your Apple ID.
- If you don’t get the setup prompt or if no SIM is available:
- Back up your iPhone.
- After you make a backup, erase your iPhone.
- Restore your iPhone from the backup you just made.
Frequently Asked Questions
- What does my phone being ‘unlocked’ mean?
A device unlock enables your Metro by T-Mobile device to use a non-Metro by T-Mobile SIM card to connect to a different international or domestic network. This may also be known as a SIM unlock, network unlock, or carrier unlock.
- When can I unlock my phone?
Your phone can be unlocked when you are eligible for unlock. Please see Metro by T-Mobile’s policy for more details.
- What happens if I don’t unlock my device?
Nothing! Your phone will continue to work just as it does today.
- Why do I have to wait 180 consecutive days?
As a pay in advance service provider, this helps us reduce fraud and misuse of service. This is in line with industry standards for pay in advance services.
- When does the service requirement (180 consecutive days) start?
The service requirement begins from your phone’s activation date. The first day your phone is active with Metro by T-Mobile counts as day 1. Please note that your phone’s activation date is different from your account’s activation date.
Note: For phones under warranty exchange, the activation date is the date you originally purchased the phone, not the activation date of your warranty exchange handset.
- Is there a fee for requesting a device unlock?
No. We unlock mobile devices that meet eligibility criteria free of charge.
- What do I do if I received an error using the Device Unlock app?
If you receive an error using the Device Unlock app, review the following table for troubleshooting:
|Device not recognized by your service provider. Please call customer care.||Rooting your device will disable the unlock application.
Download the latest Metro by T-Mobile software to continue.
|Data corrupted during transfer. Please try again. Error during data transfer. Please try again.||Ensure the device has stable mobile signal or connect to WiFi.
Restart the device and try again.
|Server not responding. Please try again later.||No response is received from the server.
Try using an alternate internet connection.
|Failure in processing the request. Please reboot device and try again.||Ensure that your device has sufficient memory.
Restart the device and try again.
|No internet connection available. Please try again when internet connection is available.||No internet connection is available:
Device is not connected to 3G/4G LTE/5G.
Please use WiFi or connect to cellular network.
Unable to connect to the server at this time. Please try back again later.
Unlock Failed: This mobile wireless device is not eligible for unlock. For Device Unlock eligibility details, please go online or contact Customer Care.
No response is received from the server.
The device is not eligible for unlock.
|Unlock Failed : System maintenance error, try again later.||System Maintenance is currently underway wait and try again later.|
|Failure in applying the unlock settings. Please try again.||The device must be connected to the mobile network (including domestic and international roaming).
Disconnect from Wi-Fi and try again.
December 9, 2020
Area Code Overlay Approved for the Florida 904 Area Code
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To ensure a continuing supply of telephone numbers, the Florida Public Service Commission approved the addition of the new 324 area code to the geographic region served by the 904 area code. This process is known as an area code overlay.
What is an area code overlay?
An overlay is the addition of another area code (324) to the same geographic region as an existing area code (904). An overlay does not require customers to change their existing area code but does require using a new dialing procedure to complete calls.
Who will be affected?
Anyone with a 904 area code telephone number will be affected. The 904 area code serves northeast Florida and includes all or most of Nassau, Duval, Baker, Bradford, Clay, St. Johns, and Union counties. The 904 area code serves communities including, but not limited to, Jacksonville, Jacksonville Beach, Middleburg, Yulee, Fernandina Beach, and Orange Park. The new 324 area code will serve the same geographic area currently served by the existing 904 area code.
What will be the new dialing procedure?
The new dialing procedure will require that all calls in the 904 area code that are currently dialed with seven digits will need to be dialed using area code + telephone number. The same dialing procedure will apply to telephone numbers that are assigned in the new 324 area code.
When will the change begin?
Effective July 31, 2023, you should begin dialing the area code + telephone number whenever you place a call. If you forget and dial just seven digits, your call will still be completed.
Beginning January 29, 2024, you must dial the area code + telephone number on all calls, including calls within the same area code. On and after this date, if you do not dial the area code + telephone number, your calls will not complete and a recording will instruct you to hang up and dial again, including the area code.
Beginning February 26, 2024, new telephone lines or services may be assigned numbers with the new 324 area code. If you have a number in the new 324 area code, you must dial the area code + telephone number or the call will not complete.
What will you need to do?
In addition to dialing the area code + telephone number for local calls, all services, automatic dialing equipment, or other types of equipment that are programmed to dial a 7-digit number will need to be reprogrammed to include the area code. Some examples are life safety systems and medical monitoring devices, fire or burglar alarm and security systems or gates, PBXs, fax machines, Internet dial-up numbers, speed dialers, call forwarding settings, voicemail services and similar functions, etc. You should update your websites, personal and business stationery and checks, advertising materials, personal and pet ID tags and other such items to ensure the area code is included.
What will remain the same?
- Your telephone number, including current area code, will not change.
- The price of a call, coverage area, or other rates and services will not change due to the overlay.
- What is a local call now will remain a local call regardless of the number of digits dialed.
- You can still dial just three digits to reach 911 and 988, as well as 211, 311, 411, 511, 611, 711 or 811 if available in your area.
Who may you contact with questions?
If you have any questions regarding information provided in this notice, please call Metro by T-Mobile at 1-888-8METRO-8 or visit Florida Public Service Commission at: https://www.psc.state.fl. us/area-code-summaries
Phone unlock in St. Petersburg near me on the map, prices – Phone unlock: 153 service centers with addresses, reviews and ratings
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Zoon.ru users most positively rated Rem.Biz, Konstantinovsky, General Service. You can use our city map to find out their exact location and addresses.
There are 2 repair centers in St. Petersburg with 24/7 operation. This is CompMaster service, Re:Fixed.
Remove password from Samsung phones | Unlock Samsung in a short time
The iPhone 13 turned off while charging and did not turn on quickly explained by phone what needed to be done to restart told about the problem. Thanks a lot!
Thanks a lot! Masters in my name is Iman if I’m not mistaken. The son broke the phone. Today I handed it over for repair today and repaired it. Got checked. Happy as an elephant. Fast, high quality and inexpensive (I know what I’m talking about because there is something to compare with). Thanks a lot!
It was my first visit to your center and I was very pleased. Thank you! Will recommend to friends and family
The guys did a great job at 110 percent. Thank you so much!!!! I will recommend to my friends and relatives. THANK YOU!!!!
Very quickly and deftly cleaned iphone11. Now it’s charging. Thanks master.
Excellent service nice staff. They changed the display right in front of me – quickly and inexpensively⭐
I am very glad. Everything is fast and available. Very friendly or helpful master
Brought my phone in for a battery replacement. The specialist changed it for me quite quickly and inexpensively. I have been using the phone for about two weeks now and I have no complaints. While the charge is holding well.
I come for the second time with a screen replacement. I bought a module on Ali, but I didn’t manage it myself, due to the lack of experience and a normal tool (a set of tools from Ali came disgusting). The master delivered in 5 minutes (+/-). Everything is clear and fast. Well, the price is more than reasonable.
Gorgeously done instantly and with high quality, I thought it would take a long time and I would have to leave the phone, but everything worked out) I highly recommend it!
I changed the battery on the phone, they did it quickly, unfortunately I didn’t remember the names, but the boys who work there are good, I recommend it.
Master Anton performed diagnostics as soon as possible and identified a problem with 7 IPhone! Within 2 hours, all damaged/faulty parts were replaced! The phone is functioning and the repair warranty is 90 days insure! The possibility of paying by card was a pleasant surprise! Reception / repair point within walking distance from Babushkinskaya metro station! I recommend!
Applied twice, and twice for alteration after the crooked “masters”. Attention to the client and the work done on 5+ struck. I recommend and will be back!
The phone broke, the sensor did not respond to touch. Contacted your company. Very fast, high quality, inexpensive. Liked the good attitude of the staff. Thank you very much.
Great company and close to home. The master did everything quickly and efficiently. The prices are acceptable. In general, everything is super, I advise ☺️
Thank you for the prompt repair of the smartphone. They replaced the glass, glued the hydrogel film and all this within an hour of work! They even did a free diagnostic! Thank you very much for the quality and fast work. \
Very good service, the employees treat customers with respect. They repaired it very quickly at a cheap price, and most importantly, qualitatively. I advise everyone!
Excellent service – fast, high quality and budget, they did everything in front of me, spare parts are available, the price is super. They explained everything, gave a guarantee, everything works perfectly.
Hello, I would recommend this company because they have very reasonable prices and quality service. I will contact this company more than once because I really like it as a client
Very good service. I will definitely come again, I will advise all my friends and acquaintances.\ Everything was done quickly, efficiently and not expensively. Well, very pleased. Thank you very much. I will put 5 stars!
Hello, a month ago my phone turned off and did not turn on, I turned to you (I was advised) \ The next day I took it, and now the phone works as before. I want to thank you for the quality work! I am very pleased!
Excellent iPhone repair service. Fast repair, reasonable price. Friendly staff. Great guys. Will recommend. Thank you
Good service, my phone was fixed pretty quickly. I will recommend your service to family and friends. Low prices deserve special attention.
Very good service. The phone has been repaired. Result on the face. Maybe expensive, but good quality.
Thanks to the masters for such attentive work. I took the phone for repair, they repaired it very quickly and efficiently for an inexpensive price. I will advise everyone this particular service center
I recommend this service. All work was done at the highest level. I really liked the staff and the speed of work. Kind, polite, you will not always find such an attitude towards customers. I will only use this service here.
Everything is super, I came with the confidence that the type-c jack in my phone is broken due to the use of a stretchable wire in the car, because. a large axial load, but the master first of all cleaned the nest, blew it and checked it, everything was fine! 5 min and done)
Recently turned off the phone, the wire stopped charging. I found this service center nearby, the guys promptly provided assistance, picked up a new charging cord and recharged the phone itself! The instructors are friendly, courteous and customer oriented. Thanks
Polina Vladimirovna Solodova
Hello, I would recommend this company because they have very reasonable prices and quality service. I will contact this company more than once because I really like it as a client
Today I applied to the branch near metro station Chekhovskaya. I am very grateful to Andrey and Ilya for their prompt assistance. The employees showed high professionalism, efficiency and skill. I advise everyone!
The glass was glued for free, I recommend excellent service, I will contact more than once
Great service!!!! Master Vlad is a professional in his field. He did everything quickly and efficiently. Many thanks to the company Pedant, represented by the master Vlad, for the work!
I can not call this service good …. This is too pale a word. Service on Domodedovo – SUPER DELICIOUS!!! Master Igor is simply a magician and wizard! Clearly, literally in a minute made an assumption about the malfunction. Focused on price. I did not have time to get home, after putting the phone in for repair, as I received a message about the successful completion of the repair. The cause of the malfunction and the cost of the repair were fully consistent with those declared at the time of delivery for repair. I am not a young enthusiastic girl, moreover, I myself am a serviceman in another area, I can objectively assess the quality of services. I am delighted. Separate respect and respect to Igor. The man knows his business.
The first thing I want to say is – thank you for the prompt resolution of my issue and for the desire of the guys to help as much as possible. Repaired my favorite Samsung. I was walking from a nearby bar in the morning and broke my phone. She raised her head in tears and saw a Pedant.ru sign across the road. In the afternoon I was already there and the next day I took my phone as new. There were different options for the price / quality of the display, but the guys advised exactly the original – that is, exactly the same as what I had. It also seems to me that the manager liked me and he made me some kind of display protection as a gift – it is practically invisible, but after that, my daughter dropped the phone, I picked it up with bated breath and the display turned out to be alive. \
The speaker on the phone began to work poorly, I can hear someone well during a conversation, some are simply disgusting. I thought about changing my phone, but I went to your center on Novoslobodskaya. In 2 minutes they cleaned the speaker and everything was fine. Was very pleasantly surprised. Thank you! Keep it up!
The phone was fixed quickly at a low cost. Very satisfied, thank you very much.
I express my deep gratitude to the Service! And, personally, master Alexei! Worked great and solved my problem! Thank you! Repaired two Samsung smartphones.
I liked the interior of the office. The employees are literate. They solve all issues on the gadget. They made repairs within an hour. I liked the guarantee: I have 3 months. So I recommend it. The price, by the way, is sane.
Many thanks to the service at Novoslobodskaya metro station! Applied on 04/24/2022. Everything is made for you! Honest, fast, high quality with a guarantee!
Thank you very much for excellent service. Satisfied with the repair. Everything is prompt and friendly.
Thank you very much service center. Convenient work schedule. You can sign up through social networks. They give a guarantee, which is the most important thing when repairing a phone. The phone broke down, the master arrived at the appointed time and place. He assessed the damage and took all measures to eliminate the cause of the failure. The owner is polite and apparently knowledgeable. The time of his work took no more than 20 minutes.
I turned today with a banal problem for a specialist, which I am not) The reaction to the appeal is instant, so to speak, “giving up everything.”
Received my smartphone back serviceable in just 5 minutes.
Master in one word! Thank you.
I recommend, credit!
Good afternoon I recommend the service on Mayakovskaya. Professional, responsive and caring employees who are ready to help the “blonde with a smartphone”. They set up, updated and explained in detail what’s what, for which they deserve a big human thanks!
Great service, courteous and efficient staff. No complaints, everything is great.
After the fall, the phone started to turn off constantly, I came to this service, the specialist quickly found the problem, did everything quickly and efficiently, for which I am very grateful to him. They made a big discount))) in general, I recommend the service, we can’t find better specialists in the city!!!
I want to express my gratitude to the employee Timofey for the high-quality and fast work. Good customers to you!
Good afternoon Thank you very much for the fast and high-quality work on replacing the display on the iphone and the protective glass as a gift, it’s very nice, now my phone is like new.
Many thanks to Rostislav for the quickly completed work, for honesty and quality. We did not expect that everything would be done so quickly and they would not even take the money.
The service is really good, help is timely, good service, everything was explained and told, a small minus that they do not fit into the declared 90 minutes, but still they did everything at the highest level. I will definitely use again and recommend to everyone. The prices justify themselves and the efforts of the staff. Everything is quite popular and accessible.
in just a few minutes again came to life in my phone!!!!
thank you, young man! You are very attentive and sensible in your business!!!
I recommend in the Arena shopping center !!!!
Good day everyone! Back in winter, I turned to this service with a serious problem of my then new Xiaomi Redmi-8 (six months from the date of purchase). The screen was buggy in my mobile, and in such a way that some operations were performed on their own and could not be controlled. There were even cases when, having entered the Sberbank Online application, a transfer could be automatically made. Typing any text in SMS became impossible: it turned out some kind of ABRACADABRA … In short, the phone began to create problems for me in everything. And I had to turn to specialists. I found the address on the internet. From a detailed conversation with the master, I immediately realized that nothing would be imposed on me here, so I trusted him. I was offered several options for solving the problem with a detailed description of the costs (the prices were the same as on the website). I chose to replace the screen… And I didn’t regret it! The very next day when everything was done. my problems disappeared as if they never existed… RESPECT and RESPECT!!! I recommend!
Fortunately, I rarely use smartphone repair services, but . … everything happens for the first time. And the first positive experience in this business is very important. The first time I came with the fact that the phone was not charging from charging. In 2 minutes!!! the master cleaned the connector on the phone and did not charge a penny for it. shock. On the radio market, they would probably say that you got a guy – there is a lot of work with the replacement of a half-phone. Therefore, the choice of the center for the second time (drowned an iPhone in the pool) was obvious, although driving from Odintsovo to the center of Moscow is still a pleasure. And everything is great again. And it’s not just the cost of an old iPhone, but the fact that I really don’t like the process of transferring data to a new one. In general, quickly, efficiently and for a reasonable price. And many thanks to Lydia Konovalova for constantly keeping me informed about the stages of the repair. It’s so nice when such nice people help you solve your temporary life troubles.
So far everything is fine with the phone. I hope for a long time. Thanks guys.
Good afternoon Once again I turned to your service center and was once again satisfied. Parts are always in stock, repairs take a minimum of time, you will not have time to drink coffee before everything is ready. Great artists, thank you! I advise everyone!
Competent and polite staff, quality repairs! The best place in town, I recommend it to everyone!
Nikolai Yurievich Polyansky
Very nice team, prices do not bite) Masters of their craft! I advise everyone to service
I am very glad that I got to them
Very polite staff, everything is fast and efficient, I was satisfied with the services provided
I really liked the quality of service in this service center. In a couple of minutes they fixed the problem with charging the phone, free of charge, politely and efficiently. I recommend this center.
Came in to replace the charging port. The young man looked and just cleaned it. It took less than 5 minutes. They didn’t take the money. Highly recommended
I broke my phone badly, before going to the salon I consulted on the phone about prices and opening hours, I really liked the chat, politeness and quick response to any questions. The repair itself took less than the promised time. On the website and in the salon it is written that as a gift a free protective glass, unfortunately, the glass was not delivered to me, because it was not available, but they made cleaning the phone a bonus. Most of all, I was surprised by the papers that I signed, in the previous salon, in which I had already repaired another phone, there were no guarantees and contracts, I really liked the responsibility of the salon!
The prices are average but the quality of the work is amazing!
I can safely recommend this salon0003
I addressed a problem on the iPhone 7, the phone did not charge, everything was explained and told on the spot, a very competent employee Alexander, answered all questions, offered alternative options, did his job efficiently and quickly, I will definitely contact you again
We contacted the service on Alekseevskaya repeatedly, always quickly, efficiently, kindly.